Zhangjiaang city BENK Machinery co., ltd
All the symbols on the equipments should be in English. Seller is responsible to provide general layout plan, electric plan, installation direction, and manual book in English to Buyer on time.
Arrangement for inspection, installation and testing work
After all machines are delivered to customer’s factory; Buyer is responsible for all preparation work, e.g. electricity supply, water supply, labors and cranes, etc.
BENK will prepare for visa application for their engineers, who are responsible for guide of machine
installation and testing at the Buyer’s factory.
Engineer will give free training lessons to labors in buyer’s factory.
If buyer doesn’t request installation and commissioning by Seller’s engineer in 4 months since date of bill of lading, which to be accounted all the machines has been successfully tested by buyer.
Quantity and quality guarantee
Quantity/Quality Discrepancy to destination port during transportation:
In case of quality/quantity discrepancy to destination port in transportation, customer should file claim within 30 days after the arrival of the goods at port of destination. Insurance company and shipping company will be responsible for any discrepancy of the goods caused by shipping company and other transportation organization and/or post office.
Guarantee period and after-sales services: 13 months since date of bill of loading
During this guarantee period, BENK will provide spare parts without any charge in case of quality discrepancy caused by us. If the malfunctions are caused by your incorrect operations, BENK will provide the buyer spare parts at cost price.
BENK will charge the buyer cost price of spare parts beyond one year and provide life-long technical guide.
Zhangjiagang City BENK Machinery Co., Ltd.